By Louise Manning

Communication is the passing of a message from one person to another person or a group of people. To put it another way communication involves people, information and often requires an action to be taken. Communication involves one person passing the message and another person or group receiving the message. This could be speaking and listening, demonstrating and observing, or writing and reading. Communication involves an interchange so at times you might be speaking and at others listening – it is definitely not one way traffic. Read the rest of this entry »

By Dan Davenport

Companies today present ideas in many ways. Sometimes they do it well, sometimes not. One of the easiest ways to make sure ideas are well presented and well received is to organize goals and thoughts BEFORE attempting to create a presentation. Read the rest of this entry »

By Lynda Goldman

At least 75 percent of the business we conduct begins with a phone call. In some cases it’s the only contact you have with a person. We use phone calls to introduce ourselves, give and get information, set up appointments, and follow up on previous contacts.

The way you sound on the telephone, and your telephone etiquette, is often the first impression you make. It can influence whether you get the job interview, the new client or the meeting you want.

Here are 5 ways to make a great impression on the phone: Read the rest of this entry »

By Steve G James

Did you realize that over a billion people in the world now speak English? According to a report titled, “English Next” by language researcher David Graddol, “…two billion people [will] be speaking or learning English within a decade.”[1] Read the rest of this entry »

By Heather Hansen

Truly successful professionals are leaders who have mastered the art of effective communication. They are well-liked by colleagues (including subordinates and superiors), your company’s clients seem to love them too and they always seem to close the major deals. Read the rest of this entry »