Business Communication – Listening Skills By B.N. Sridhar Listening skills are a very important part of any effective communication. Unless you carefully follow what you hear, you will not be able to respond to it effectively. Listening skills can be improved with practice.

By Martin Rola THEME: Recognize situations where direct conversation should be used instead of email. Did you ever imagine that you would have to remind people that they know how to talk? Surprisingly, management in today’s business world often needs to!

By Kim S. Lednum When you take time to make people feel special they are not the only ones who benefit — you also become a beneficiary! Just as food, water and shelter are considered basic needs, psychologists tell us we also need contact with other people to survive. So, right off the bat you Continue reading →

By Lynda Goldman Imagine this. You are at a national sales meeting, and see someone you know slightly. This person recognizes you, and approaches to speak with you. He keeps coming towards you. Suddenly your heart starts to beat a little faster, and you wonder what he’s doing.